When acquiring customers overseas, many people will struggle with one question at first: which method is more appropriate to contact customers. WhatsApp, email, and Telegram can all be used, but the actual results vary greatly. If you choose the wrong channel, it is easy to have a low reach rate, slow response, or difficulty in conversion.
The contact information itself is not absolutely good or bad. The key lies in whether it matches your target customers and usage scenarios.
WhatsApp is better for direct communication and quick conversions
WhatsApp is closer to an instant messaging tool. Users use it frequently and the message open rate is relatively stable. For scenarios that require quick connection, such as product consultation, preliminary communication, and conversion promotion, this type of channel will be more direct.
In some businesses for individual users, WhatsApp is usually the first choice because the communication path is short, no additional guidance is required, and it is easier for users to reply.
But the premise is that the data itself is valid. If the number is not registered or the user is inactive, even if you choose WhatsApp, it will be difficult to produce results. Therefore, it will be more stable to do the number screening before using it.
Email is more suitable for long-term contact and formal communication
The advantage of email is that it is stable and formal, and is suitable for B-side customers or scenarios that require long-term follow-up. For example, in corporate cooperation, quotation communication, information sending, etc., email will make it easier to build trust.
Compared with instant messaging tools, the reply rhythm of email is slower, but the information carrying capacity is stronger, and it is more suitable for long-term contact.
If the goal is to build a long-term relationship rather than a quick conversion, email would be more appropriate.
Telegram is more suitable for traffic and community operations
Telegram is characterized by user activity and community attributes. Suitable for traffic reception, such as community operations, content distribution, and user retention.
In some industries, Telegram users themselves are highly active, and users can be quickly gathered through groups or channels.
But Telegram is more focused on attracting and operating traffic rather than direct conversion. If it is used directly for one-on-one communication, it needs to match the screening number, otherwise it will easily reach low-active users.
The methods of obtaining data from different channels vary greatly.
The data acquisition logic of the three channels is different.
WhatsApp and Telegram mainly rely on numbers to determine whether a user is registered and active.
Emails rely more on collection or channels, and it needs to be judged whether they are real and available.
Without filtering, the original data will usually be mixed with a large amount of invalid information, resulting in unstable overall use results.
In actual operation, Shianman can be used to detect numbers on multiple platforms and simultaneously determine the registration status and activity of WhatsApp and Telegram. After the screening is completed, it will be clearer to decide which channel to use first.
The difference between single channel and combined use
Using only one channel is simple to operate, but easily limited. Combination use is more flexible and can be adjusted according to different stages.
For example, you can use Telegram to attract traffic. After introducing users, you can communicate and convert through WhatsApp, and your email address can be used for follow-up.
This approach can combine the advantages of different channels rather than relying on a single approach.
Choose the right person first, then choose the contact information
In actual use, contact information is only the last step, and the previous user screening is more important. If the data itself is inaccurate, it will be difficult to achieve results through any channel.
By screening out the users first and then selecting the appropriate contact information, the overall efficiency will be higher and it will be easier to find a stable way to acquire customers.
Amman is the world's leading number screening platform, providing global customers with batch number screening and testing services covering 236 countries. The platform currently supports more than 40 mainstream social networking and applications, including WhatsApp, Line, Twitter, Facebook, Instagram, LinkedIn, Viber, Zalo, Binance, Signal, etc., adapting to the needs of multiple scenarios.
The main core functions cover multi-dimensional precise screening such as activation, activity, interaction, gender, avatar, age, online, accuracy, empty account, mobile phone device, etc., and can flexibly meet the needs of different users. Its core advantage is to integrate global mainstream social and application resources to provide users with one-stop, real-time and efficient number precision screening services, helping customers achieve global digital layout.
It is a common choice for all professional teams to complete rational screening before actually reaching users.
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